Blueprint

Dispatch & delivery tracking

Order intake, route planning, a driver app and live tracking, so dispatchers plan the day in minutes and customers always know where their delivery is.

Discuss a system like thisSee the system

At a glance

Industry
Logistics & fleet
Core modules
5 modules
Disciplines
Software & SaaS, Web & Mobile, Enterprise & Integration
Integrations
5 systems
Illustrative interface. Blueprints show how we would approach a common system in each industry. They are not client projects; names and numbers in the interfaces are illustrative.

The problem

Dispatch often runs on phone calls, whiteboards and a spreadsheet of addresses. Drivers improvise routes, customers call to ask where their delivery is, and proof of delivery arrives as a blurry photo on WhatsApp. Every missed slot costs a second attempt.

  • 01Routes planned by hand every morning
  • 02Customers calling for delivery updates
  • 03Proof of delivery scattered across phones

The system

What we would build.

5 modules, designed around the people who use them every day.

  1. 01

    Order intake

    Orders from e-commerce, API and CSV in one queue with address validation.

  2. 02

    Route planning & dispatch

    Routes built against vehicles, time windows and capacity; changes pushed to drivers.

  3. 03

    Driver app

    Stops, navigation hand-off, scanning, signatures and photos, working offline.

  4. 04

    Live tracking & ETAs

    Customer tracking links and dispatcher map with live positions.

  5. 05

    Billing & reporting

    Delivery costs, customer invoices and on-time performance by route and driver.

  6. Integrations
    • Maps & geocoding
    • GPS / telematics
    • E-commerce platforms
    • Accounting
    • SMS
    Typical stack
    • React
    • React Native
    • Node.js
    • PostgreSQL + PostGIS
    • AWS

AI & automation inside

Where AI does the routine work.

Every AI step is measured against real examples before it goes live, logs what it did, and hands uncertain or high-stakes cases to a person.

  1. Route optimisation

    Constraint-based planning that proposes routes; dispatchers adjust and approve.

  2. Late-risk alerts

    Stops at risk of missing their window flagged early, with suggested re-sequencing.

  3. Customer updates

    Proactive delay messages drafted from live ETAs instead of inbound calls.

Delivery

How we would deliver it.

In phases, each one in production before the next begins, so the business sees value early and every step can be adjusted.

  1. Phase 1

    Ride-alongs & mapping

    Spend days with dispatchers and drivers; capture rules, exceptions and constraints.

  2. Phase 2

    Dispatch & driver app

    Order queue, planning board and the offline driver app on one depot.

  3. Phase 3

    Tracking & optimisation

    Customer tracking, ETAs and optimisation, then roll-out to further depots.

What we would agree to measure

Targets set with you during discovery, not results we claim in advance.

  • On-time delivery rate
  • Cost per drop
  • Failed delivery attempts
  • Dispatcher planning time

Start a project

Need a system like this one?

Every blueprint changes once it meets a real business. Tell us how yours works today. An engineer will reply with honest questions and a sensible first step.

Book a discovery call

What happens next

  1. 01We review your briefAn engineer reads every message and replies within one business day.
  2. 02Discovery callAbout 30–45 minutes on your goals, constraints and what a good outcome looks like.
  3. 03Written proposalScope, approach, team, timeline and an estimate. No charge and no obligation.