Stage 01 · Understand
We learn the business before we touch the brief.
- Interviews and workshops with stakeholders and the people who will use the product
- Review of existing systems, data, integrations and constraints
- Goals, success measures and risks written down and agreed
Two or three workshops, and access to the people and systems involved.
- Product brief
- Success measures
- Risk register
- Technical audit
Who’s involved: Delivery lead, Product designer, Tech lead
- Approve supplier invoices in one place
- Remove re-keying between CRM and ERP
- Month-end close two days sooner
- ERP API rate limitsHigh
- Supplier data qualityMedium

