Blueprint

Commerce operations hub

Orders, inventory, purchasing and returns across every sales channel, synced with the ERP and the warehouse, with an AI agent answering “where is my order?”.

Discuss a system like thisSee the system

At a glance

Industry
E-commerce & retail
Core modules
5 modules
Disciplines
Enterprise & Integration, AI & Automation, Web & Mobile
Integrations
5 systems
Illustrative interface. Blueprints show how we would approach a common system in each industry. They are not client projects; names and numbers in the interfaces are illustrative.

The problem

Growing brands sell through a store, marketplaces and wholesale, while stock lives in a warehouse system and finance in an ERP. Each channel oversells or undersells a little, support answers the same order questions all day, and month-end means reconciling exports.

  • 01Overselling and stock-outs between channels
  • 02Support answering “where is my order?” all day
  • 03Manual order edits and CSV reconciliation

The system

What we would build.

5 modules, designed around the people who use them every day.

  1. 01

    Order management

    Every channel’s orders in one queue, with routing rules to warehouses and 3PLs.

  2. 02

    Inventory sync

    Available stock calculated once and pushed to every channel in near real time.

  3. 03

    Purchasing

    Purchase orders, supplier lead times and receiving.

  4. 04

    Returns

    Self-service returns, inspection and refunds linked to stock.

  5. 05

    Finance sync

    Orders, refunds and fees posted to the ERP and accounting automatically.

  6. Integrations
    • Shopify / WooCommerce
    • Marketplaces
    • 3PL & warehouse
    • ERP
    • Payments & accounting
    Typical stack
    • Next.js
    • Node.js
    • PostgreSQL
    • Redis
    • Temporal
    • AWS

AI & automation inside

Where AI does the routine work.

Every AI step is measured against real examples before it goes live, logs what it did, and hands uncertain or high-stakes cases to a person.

  1. Order-status agent

    Answers order and delivery questions from live data, and hands refunds and complaints to a person.

  2. Reorder suggestions

    Purchase suggestions from sales velocity and lead times, approved by the buyer.

  3. Product content drafts

    Listings drafted per channel from one product record, reviewed before publishing.

Delivery

How we would deliver it.

In phases, each one in production before the next begins, so the business sees value early and every step can be adjusted.

  1. Phase 1

    Systems audit

    Map channels, stock rules, fulfilment and finance flows; agree the source of truth for each.

  2. Phase 2

    Orders & inventory

    Unified order queue and stock sync across the first channels.

  3. Phase 3

    Purchasing, returns & AI

    Purchasing, returns, ERP sync and the order-status agent.

What we would agree to measure

Targets set with you during discovery, not results we claim in advance.

  • Stock-outs and oversells
  • Order-to-ship time
  • Support tickets per 100 orders
  • Manual order edits

Start a project

Need a system like this one?

Every blueprint changes once it meets a real business. Tell us how yours works today. An engineer will reply with honest questions and a sensible first step.

Book a discovery call

What happens next

  1. 01We review your briefAn engineer reads every message and replies within one business day.
  2. 02Discovery callAbout 30–45 minutes on your goals, constraints and what a good outcome looks like.
  3. 03Written proposalScope, approach, team, timeline and an estimate. No charge and no obligation.